All products must be returned to the return facility address provided by our customer service team, otherwise we may reject your return.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- Karben Returns will be processed within 30 days upon receipt of the returned item at the returns facility.
- Once the Karben return has been processed, we will also notify you of the approval or rejection of your return.
- Approved refunds will be issued back to your original form of payment that was used when placing your order. For orders made by credit card, the amount to be refunded will be visible on the next bank statement of the card.
- The time of processing may vary depending on the issuing company of the credit card. This time generally takes up to 45 working days.
- Refunds are processed in the same currency of the original order. Possible differences for the refunded amount may depend on the currency exchange rate at the time the refund is processed and will not be refunded.